by Thomas Breen The New Haven independent
The state plans to shut down the New Haven Green’s Chapel Street bus ticket kiosk on Saturday — before reopening a new version of the sales outlet on Monday in an indoor location around the corner on Church Street.
CTtransit made that announcement in a Facebook post on Monday, Dec. 29.
“It’s almost time! New year, new location!,” the social media post reads. “Our New Haven Green Sales Outlet will close on Saturday, January 3, 2026 to prepare for the move to 72 Church Street. The new location opens January 5. We can’t wait to serve you there!”
State Department of Transportation (DOT) spokesperson Josh Morgan confirmed the coming move in a comment sent to the Independent on Tuesday.
“The relocation supports our goals of strengthening public-facing transportation services and reflects our ongoing investment in service quality and community connection,” he said. “In addition to fare sales,” the new 72 Church St. location will also provide “in-person customer assistance, call center operations, and lost-and-found services.”
Morgan said that approximately 12 employees will work out of this new location, “helping to improve wait times and a smoother experience for customers.”
Hours for in-person ticket sales will be Monday through Friday from 7 a.m. to 6 p.m. and on Saturdays from 9 a.m. to 3 p.m.
The new location will not have public restrooms.
Morgan said that the state’s DOT commissioner will join the mayor for a ribbon cutting for the new facility on Monday at 9 a.m.
The planned sales-outlet move comes roughly a year and a half after the state installed new walls, lighting, heating, and air conditioning at the Chapel Street kiosk. Those renovations shuttered the Green’s sales outlet for four and a half months.
The small enclosed sales outlet is currently located at the center of the city’s hub-and-spoke bus network, on the northern side of Chapel Street between Temple and Church. The new Church Street location is on the ground floor of the former Chapel Square Mall building.
The sales outlet is just one way bus riders can buy tickets to ride on the state-run public transit system. Bus riders can also pay for their fares with exact change on the buses themselves, and they can use the Token Transit smartphone app, which allows for the purchase of multiple different types of bus passes.